General refund terms
All payments for Notifiable plans are processed by Paddle, our merchant of record. Refund requests are handled under Paddle’s consumer terms and Paddle’s refund policy, including the sections on digital content, payments, taxes, and subscriptions.
If you are a consumer, you keep any mandatory rights granted by the laws of your country of residence, as described in Paddle’s terms. The Free plan has no charge, so there is nothing to refund.
How refunds are handled
- Paddle decides whether a refund is available.
- Paddle issues the refund.
- The refund uses the original payment method where that is possible.
- Your bank or payment provider determines how long the refund takes to appear.
How to request a refund
Write to either address and include your order number, the email used at checkout, and a short note about the request:
We can help you collect the details and pass the request to Paddle. Paddle makes the decision.
Contact
Questions about this policy: [email protected].
